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Effective Date: 30th June 2025
Company Name: Direct Thrive Ltd
Website: www.directthrive.com

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1. Overview

At Direct Thrive, we are committed to delivering high-quality services and products. However, if you are not entirely satisfied with your purchase, we offer a refund policy in line with your rights under UK consumer law.

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2. Your Right to Cancel (Digital Content & Services)

Under the Consumer Contracts Regulations 2013, if you purchase a digital product or service online (such as a course, eBook, or coaching session), you have the right to cancel the contract within 14 days without giving a reason—unless:

• You have expressly consented to immediate delivery/access, and

• You have acknowledged that you lose your right to cancel once the download or service begins.

If you have not accessed or downloaded the product, you may still be eligible for a full refund within 14 days.

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3. Refund Eligibility

You may request a refund if:

• You cancel within the 14-day cooling-off period, and no content has been accessed or delivered;

• A service is not as described, faulty, or not delivered;

• You were incorrectly charged or made a duplicate payment.

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4. Non-Refundable Items

The following items are typically non-refundable:

• Digital products that have been accessed, downloaded, or streamed after purchase;

• Services already rendered or partially delivered;

• Customised or personalised services;

• Discounted/bundled promotional offers, unless legally required.

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Disclaimer – No Guarantee of Employment

Direct Thrive Ltd provides CV/resume writing, coaching, and career support services to help individuals present their skills and experience more effectively. While we strive to offer high-quality, professionally written documents tailored to your career goals, we do not guarantee that using our services will result in a job offer, interview, or specific employment outcome.

Employment success depends on numerous factors beyond our control, including job market conditions, individual qualifications, experience, interview performance, and employer hiring preferences.

By purchasing and using our services, you acknowledge and agree that Direct Thrive Ltd is not liable for any outcomes related to your job search, including unsuccessful applications or employment decisions.

If you have any questions about this disclaimer, please contact us at support@directthrive.com.

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5. Refund Process

To request a refund, please email us at support@directthrive.com with the following details:

• Full name

• Order number or receipt

• Description of the issue or reason for refund

• Confirmation that no digital content was accessed (if applicable)

We will respond within 5 business days and process eligible refunds within 7–10 business days to the original payment method.

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6. Coaching & Subscription Services

For ongoing coaching or subscription-based services:

• You may cancel at any time with [e.g., 7 days'] written notice prior to your next billing cycle.

• No partial refunds will be issued for unused time unless agreed in writing.

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7. Faulty or Misrepresented Products

If any of our services or products are faulty, not as described, or unfit for purpose, you have the right to request:

• A repair or replacement (where applicable); or

• A partial or full refund, depending on the issue.

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8. Contact Us

If you have questions about our refund policy or need assistance, please contact us at:

Direct Thrive Ltd
Email: support@directthrive.com
Registered Office: Sunderland, United Kingdom 
Company No: 16445382

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9. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated effective date.

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